Our website has transitioned into Catalogue only, brand website for Bamboobay. You can still check out all the latest collections and Bamboobay news, but there will no longer be the option to purchase items.
For those customers who have existing gift cards for the Bamboobay website longer than a year old and would like to make a purchase - reach out to email@example.com who will be able to issue you the equivalent gift card for the Tiki Surf website. Any customer with an existing gift card issued within a year will automatically be transferred over to spend on Tiki Surf’s website.
If you have a return of Bamboobay products which you purchased from this website, please follow our previous returns policy:
We hope that you are happy with your purchase, but if you choose to return an item from an online order please return within 30 days of receipt for all items including sale. All items must be returned as sold, with your original proof of purchase. We are unable to exchange at this time, if an exchange is required, please return you item and place a new order.
If you believe that your return meets the return criteria, please could you post this back to us, in the original packaging and containing the invoice slip. Our returns address is:
3 Sovereign Court
South Portway Close
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If the item/items are approved, then your refund will be processed. The refund will be issued within a few days of us receiving your item and once issued it will usually take 3-5 working days to show in your account.
Please note that the delivery cost will not be refunded on returned items, and we are not responsible for the cost of the postage to return your goods.
We recommend using a secure delivery method which requires tracking or a signature upon receipt. We advise that customers hold onto their postage receipt until the refund has been issued.
We apologise if you receive a faulty item, and we do want to resolve this straight away.
As soon as you discover a fault, could you please contact our customer service team at: firstname.lastname@example.org and include 1. Your order number and 2. Images and a description of the fault.
If necessary, we will then provide you with a free returns label. Please send this back to us to be assessed. All faulty goods will be inspected, and items found to not be faulty, or to be a result of wear and tear may not be refunded in full. If necessary, we may contact the manufacturers regarding a faulty item and follow their advice in order to resolve a claim.
If you like to discuss buying any BamBooBay products on a wholesale basis please contact customer service and they will direct you to our trade team.
Got a question? Send us a dm or email our customer service team: email@example.com and we’d be happy to help!