Returns


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If the item/items are approved, then your refund will be processed, The refund will be issued within a few days of us receiving your item and once issued it will usually take 3-5 working days to show in your account.

Please be aware that you are responsible for the returned item until it has reached us. We recommend using a secure delivery method which requires tracking or a signature upon receipt. The Collect +, Royal Mail and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late Or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at shop@bamboobay.co.uk

Sale Items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it.

Please download our returns form to be included with your return item(s).

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at shop@bamboobay.co.uk and send your item to: BAMBOO BAY LIMITED, 8 Church Way, Kettering, NN14 1JS, United Kingdom.

Shipping

To return your product, you should mail your product to: BAMBOO BAY LIMITED, 8 Church Way, Kettering, NN14 1JS, United Kingdom.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Please be aware that you are responsible for the returned item until it has reached us. We recommend using a secure delivery method which requires tracking or a signature upon receipt. The Collect +, Royal Mail. We don’t guarantee that we will receive your returned item.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.