We hope that you are happy with your purchase, but if you choose to return an item from an online order please return within 30 days of receipt for all items including sale. All items must be returned as sold, with your original proof of purchase. We are unable to exchange at this time, if an exchange is required, please return you item and place a new order.
If you believe that our return meets the return criteria, please could you post this back to us, in the original packaging and containing the invoice slip. Our returns address is:
3 Sovereign Court
South Portway Close
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If the item/items are approved, then your refund will be processed. The refund will be issued within a few days of us receiving your item and once issued it will usually take 3-5 working days to show in your account.
Please note that the delivery cost will not be refunded on returned items, and we are not responsible for the cost of the postage to return your goods.
We recommend using a secure delivery method which requires tracking or a signature upon receipt. We advise that customers hold onto their postage receipt until the refund has been issued.
Can’t get to a Post Office?
Royal Mail offer a collection service from your address, follow these online instructions to get your return back to us within 30 days of purchase: https://send.royalmail.com/collect/youritems
We are really sorry if you receive a faulty item, and we do want to resolve this straight away.
As soon as you discover a fault, could you please contact our customer service team at: firstname.lastname@example.org and include 1. Your order number and 2. Images and a description of the fault.
If necessary, we will then provide you with a free returns label. Please send this back to us to be assessed. All faulty goods will be inspected, and items found to not be faulty, or to be a result of wear and tear may not be refunded in full. If necessary, we may contact the manufacturers regarding a faulty item and follow their advice in order to resolve a claim.
Returns Terms & Conditions
All items returned for refund must be returned in the original condition with tags attached (unless faulty). Any packaged goods must be returned with the packaging in its original condition or may not be accepted (unless faulty). When trying on footwear we advise using a clean surface as shoes with marked or dirty soles may not be accepted for return. Please ensure all returned clothing items are free from marks, stains and rips as they may not be accepted for return if received damaged (unless faulty).
Please note that NO Returns can be made in person at the warehouse. Please contact customer service if you have special requirements regarding this.
If you are wanting to return boxed goods, they must be returned to BamBooBay in the original unmarked packaging and in good condition. If the items are being posted back, please ensure you pack them inside a satchel & do not attach anything to the outside of the original packaging. Should the packaging be marked or in unsatisfactory condition there may be a chance that we will not exchange or refund the goods.