FREE DELIVERY on orders over £50!

Delivery


Delivery Fee:

We offer Free standard delivery for orders that are above £50.00. For orders below £50.00 delivery costs £3.00. This will automatically be applied at checkout. 

 

Delivery Time Frame:

All deliveries take place between 7.30am and 6pm Monday – Friday. Working days exclude Saturday, Sunday and bank holidays. We cannot guarantee delivery within our usual time-scales to a small number of remote rural areas. Delivery takes between 2 and 5 working days.

 

Tracking:

You will receive an order confirmation via email once your order is despatched. The email will include the tracking number of the courier used. You are then able to track the status of your order on the courier’s website.

Our chosen Courier is Parcelforce. You can track your parcel via: https://www.parcelforce.com/track-trace 

For further questions please don’t hesitate to contact us at: contact@bamboobay.co.uk

 

Attempted Delivery Information:

ParcelForce requires a signature on delivery, so if you will not be home during standard delivery hours (9am to 5pm) we recommend shipping to your work address. Please ensure you add the company or business name to your address to avoid any issues when shipping to a work address.

If you are not home to sign for your delivery the driver will try your immediate neighbour or take it to your local Post Office for you to collect. If the Parcel Force depot is closer, your parcel will go there instead. The driver will leave a card informing you of where they have left your parcel.

 

Packaging

Here at BamBooBay we have selected to work with DS Smith award winning sustainable packaging company for supplying all our packaging materials. We have reduced our packaging to the minimum which is why your BamBooBay product does not come wrapped in a plastic bag.

If for any reason you are unhappy with the way your product arrives or is packed, please get in touch and we will be happy to arrange a replacement or refund.

Sustainability Statement from DS Smith:

At DS Smith sustainability is the foundation of our overall business strategy. We are building a better business, focused on delivering sustainable value to all of our stakeholders.

To us, truly sustainable value is found when balancing the needs of Our Business, Our Environment and Our People. Our core business is the design and manufacture of innovative, sustainable packaging solutions that consider the entire supply chain.

Through product design and innovation, sourcing, manufacturing operations, customer supply cycles, end of life and recycling, we recognise that our operations have both direct and indirect impacts.

Demonstrating our commitment to operating ever more responsibly and delighting our customers, we value the chance to have our performance assessed by external organisations and benchmarks.

We make annual submissions to the Carbon Disclosure Project (CDP), EcoVadis and are SEDEX AB members. We are also listed on several environmental, social, governance (ESG) investment indices such as FTSE4Good and VigeoEiris.

We have nine ambitious, long-term, sustainability targets. It is through delivering against these targets that we look to achieve our corporate goal to lead the way in sustainability:

Packaging impact ​​Manufacture 100 per cent reusable or recyclable packaging by 2025, and grow our net positive recycling position. Fibre sourcing ​​Use 100 per cent recycled or chain of custody certified papers by 2020. Supplier standards ​​Ensure 100% of our suppliers comply with our sustainability standards by 2025 Carbon and energy ​​Reduce our CO2e emissions by 30 per cent per tonne of production by 2030, against a 2015 baseline. Water stewardship ​​Achieve zero water impact by 2030.

Waste and recycling ​​Send zero waste to landfill by 2030. Responsible employer ​​Build a diverse, engaged and respected workforce. Responsible neighbour ​​Engage in community programmes at 100 per cent of our sites by 2020. Health and safety ​​Zero accidents. ​​Vision zero harm.